Box Office Attendant

The Box Office Attendants are responsible for general box office customer service and daily box office operations.

Expectations:

• Perform general box office responsibilities, including answering the incoming box office telephone line; checking box office voice mails; greeting and helping walkup customers, checking and responding to email; answering inquiries about ticket sales and event information; following up requests in a timely way; selling tickets; reconciling cash drawer and sales, following ticketing procedures and policies, and providing excellent customer care by being courteous and respectful at all times.
• Perform duties including typing, preparing reports, reporting box office sales information, filing box office documents appropriately; copying or faxing documents as necessary or as requested; preparing and sending emails or mail; set up and maintain updated box office mailing lists; maintaining folders and paperwork pertaining to the box office; assisting the Guest Services Manager, House Manager, and Events Manager as needed. Assisting with general office duties when needed.
• Arrange flexible hours when necessary to accommodate needs of the facility and events.
• Perform other duties as they arise or are requested.

Required knowledge, skills and abilities:

• Experience with or ability to learn computerized Box Office systems.
• Experience with cash handling and cash management
• Commitment to excellent standards of customer care
• Outstanding customer service skills with an ability to work well with the public, responding in a courteous and cooperative way.
• Professionalism in interactions, language, personal presentation, work habits, and in
  performance of day to day tasks
• Proficient computer skills, including experience with Google Suite, Microsoft Office, desktop publishing, and Excel spreadsheets.
• An interest and enthusiasm for the arts.
• Ability to work independently and to carry out assignments with minimum supervision
• Attentive to detail; accurate
• Demonstrate reliability and initiative
• Flexibility in work schedule
• Ability to identify and maintain confidential information

Experience and background required:

• High school education with successful customer service experience preferred.

Scheduling:

• Monday through Friday regular set hours & evenings and weekends to cover event-related box
  office duties as needed.

APPLY
To apply, please download the employment application. Applications can be returned to 1000 5th Avenue, Youngstown, Ohio 44504 or emailed to [email protected]